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Participant
April 16, 2025
Question

deactive adobo pro XI

  • April 16, 2025
  • 2 replies
  • 341 views

Hi Guys:

 

How can i deactive the key from previous PC if i lost it?

2 replies

try67
Community Expert
Community Expert
April 16, 2025

Don't bother. You won't be able to activate it on a new machine anyway, since Adobe disabled the activation servers for this version a while back.

Participant
April 16, 2025

so that is nothing I can do, the s/n key I owned before, it is not useable anymore?

try67
Community Expert
Community Expert
April 16, 2025

Pretty much, yes.

Meenakshi_Negi
Legend
April 16, 2025

Hi jakek8125676,

 

Thank you for reaching out.

 

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/3G7W7Hf

If that does not help, please contact the support team to check if they can help. As Acrobat XI is an old and unsupported version (End of support for Adobe Acrobat XI and Reader XI), there is nothing much that can be done.  

 

Thanks,

Meenakshi