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scarlett_elisabl74614004
Participant
July 23, 2019
Question

Deaktivieren von Acrobat 12.0, Seriennummer Version

  • July 23, 2019
  • 2 replies
  • 1412 views

Guten Tag, mein Name ist Scarlett.

Ich kann nicht Adobe Acrobat Pro, den ich als Seriennummer Version benutze (kein Abo), von der Partition abmelden, die ich löschen und formatieren muss.

Ich habe erfolglos alle Empfehlungen zu diesem Thema ausprobiert. Auch eine Deinstallation von Adobe schlug fehl und auch Kundensupport mir nicht direkt bei dieser älteren Version Acrobat 12.0 helfen könnte (kein Server mehr vorhanden) . Könnte mir jemand von Euch helfen? Vielen dank und Grüße - Scsrlett

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
July 23, 2019

Hi Elisabl,

Apologies for the inconvenience caused, as you are looking to remove the application from the system, you may try removing it with Adobe Cleaner Tool using the link- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

  • For Windows, scroll down and select the Adobe Reader and Acrobat cleaner tool for the non-DC version.



  • For Mac, scroll down and follow the Mac user interface workflow.



Let us know if this works for you.

Regards,

Amal

S
scarlett_elisabl74614004Author
Participant
July 23, 2019

Thank you. But "removing" does not mean "disabling", or? It means, after removing I have to reinstall the previous version, to activate it and, at least, to deactivate? Regards  Scarlett

Amal.
Amal.
Legend
July 23, 2019

Hi Elisabel,

To Log off, launch Acrobat and wait for a minute and then go to help menu, you will find the option to log off from the application.

Regards,

Amal

try67
Community Expert
try67Community Expert
Community Expert
July 23, 2019

There is no such version as "Acrobat 12". What does it say when you look under Help - About Adobe Acrobat?

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