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Christina29373070iawp
Participant
April 12, 2023
Question

Deduction of money despite early termination of the trial abo Acrobat Pro

  • April 12, 2023
  • 1 reply
  • 455 views

Hello,

I subscripted for a 7-day trial of Adobe Acrobat Pro and canceled it on the same day. I got the confirmation mail for the cancelation "This email confirms that you canceled your Adobe Acrobat Pro subscription. You will continue to have access to your subscription tools and online services until the end of your billing cycle on 01-March-2023 (PT). After this date, your account will revert to a basic, free level of membership."

 

But Adobe is withdrawing money from my bank account, already twice.

When I login into my Adobe account, there are no active subscriptions shown and also no bills.

What can I do?

Best,

Christina

 

 

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
April 12, 2023

Hi Christina29373070iawp,

 

Thank you for reaching out.

 

Please ensure that the amount deducted was for Adobe services.

This is something that can be better-taken care of by the billing team, as they have access to the information.

We have sent you the information in a private message. Please check your inbox.

 

Thanks,

Meenakshi

A
Amr309180188cud
Participant
August 20, 2023

The same thing happened to me 3 times and despite all the chatting with the support team, they promised that they would refund my money, but nothing. I think there is some scamming happening. Whenever I asked them some questions that they can't answer, they will end the chat. It is more than 2 months now and still no refund of my 46$! 

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