Default mail program not recognized

Question

I have installed Acrobat Std version 2023.001.20174 on Windows 11 client.

I use HCL Notes as my email program, and it is set as the default, but Acrobat does not recognize it: when I try to send the PDF via email, Acrobat attempts to send it using Outlook.

I already tried to repair my installation and even disinstalled ed reinstalled without success.

How can I resolve?

AkanchhaS8194121 · Answer

Hi @Ufficio30318699qwr2

Sorry for the delay in acknowledgment.

Check Acrobat's preferences to see if your email account is set as default or not.

Launch Reader>click Edit>Preferences

2- Go to Email Accounts>under List of Email Accounts>click on the webmail account>Delete.

3- Click Default email application (MS Outlook, for ex) >Make Default>OK

4- Relaunch Acrobat/Reader and try again.

Hope this works.

Thanks,

Akanchha

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded