Denied access message

Question

Hello,

When trying to use the Fill and Sign requests signature feature I receive a message saying:

"Access denied, you do not have access to the service. please contact your IT administrator to gain access."

Then I went to the web to try over there and it never loads. How can I fix this?

Harsh Vardhan Pareek · Answer

Kindly try requesting signature via document cloud i.e https://acrobat.adobe.com and confirm if it is working. if it doesn't work then confirm if you have changed your Adobe ID recently? If yes, kindly refer to this help document:

https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-of-adobe-sign-account-adobe-sign.html

Thanks,

Harsh

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