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L
lindad55498339
Inspiring
September 6, 2017
Answered

Desktop keeps refreshing issue

  • September 6, 2017
  • 6 replies
  • 7856 views

Every since I installed Adobe Acrobat Pro DC (version 2017.012.20098) my desktop keeps refreshing every few seconds. I've tried removing the Adobe Cloud icon from my system tray but that ended with a demand to reinstall the whole program. I've tried keeping the PDF screen closed, but of course I need it too often to keep it closed all the time. I'm at my wits end. Anyone have any idea how to stop the refreshing?

Thanks

Linda

This topic has been closed for replies.
Correct answer lindad55498339

It took awhile, but I finally found the problem. I was using an extension in Chrome that opened PDFs in Chrome rather than having to save them . There was a conflict between that extension and Adobe. Once I deleted the Chrome extension the refreshing stopped.

John - thank you for your help I really appreciate it.

Linda

6 replies

L
lindad55498339AuthorCorrect answer
Inspiring
September 7, 2017

It took awhile, but I finally found the problem. I was using an extension in Chrome that opened PDFs in Chrome rather than having to save them . There was a conflict between that extension and Adobe. Once I deleted the Chrome extension the refreshing stopped.

John - thank you for your help I really appreciate it.

Linda

L
lindad55498339Author
Inspiring
September 6, 2017

Thank you. I can't find a fix for windows 7, but I'll go look again.

Jon Fritz
Community Expert
Jon FritzCommunity Expert
Community Expert
September 6, 2017

Here's the Window 7 method I've used in the past: Microsoft Community

L
lindad55498339Author
Inspiring
September 6, 2017

I stand corrected it does refresh with the PDF window closed. I haven't made any OS changes. This has only been going on since I installed Adobe.

Jon Fritz
Community Expert
Jon FritzCommunity Expert
Community Expert
September 6, 2017

It might be worth running through the possible fixes from Microsoft that I posted originally.

It's something that's known to happen to the MS icon cache file, especially if you keep a lot of shortcuts & files on your desktop.

Jon Fritz
Community Expert
Jon FritzCommunity Expert
Community Expert
September 6, 2017

What happens if you right click the Cloud icon in your tray and choose Quit, then run Acrobat by itself without the CC App in the background?

L
lindad55498339Author
Inspiring
September 7, 2017

That didn't work.

L
lindad55498339Author
Inspiring
September 6, 2017

Whoops. I using Window 7. The problem only occurs when I have the Adobe PDF window open. Does not happen at any other time.

Jon Fritz
Community Expert
Jon FritzCommunity Expert
Community Expert
September 6, 2017

Windows OS by chance?

I've had the same issue on and off for years under various Windows Operating systems (XP and 7 for sure).

Following the info at this link usually fixes it for a time...

how to keep desktop icons from constantly refreshing - Microsoft Community

    T
    Tim Jonasson
    Participant
    December 2, 2023

    Thank you! It works

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