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@Sam85! did you go into adobe.com to confirm that the Adobe Acrobat was purchased. Your plan status and billing history would be there, and Adobe's support team would handle the refund.

Or did you buy on your mobile device? If you purchased the Adobe Acrobat subscription as an "in-app purchase" through the mobile app on your phone or tablet, the billing is managed by the app store. If you purchased on your mobile device, Adobe does not have access to Google Play or Apple App Store, nor have access to those accounts and billings. If the purchase was made through the app store, you must go through Apple or Google for the refund, not Adobe.