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francesm64950159
Participant
March 20, 2019
Answered

Didn't even know I had an Adobe account?!

  • March 20, 2019
  • 1 reply
  • 583 views

I am doing an online course which requires me to have Adobe DC reader and links me to installer.  The installer asks me for my password.  To my knowledge, I have never had an Adobe password and have no idea which email it would be connected to if I did have account - I can't even remember what my first email was.   So i created an Adobe account and still can't install the reader so I can do what I need to do.  Apparently this is the only place I can get help.  Help.

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Correct answer John T Smith

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 20, 2019

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

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