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Bijaya22345393m58u
Participant
October 10, 2022
Question

Different accented characters are rendered when clicking on and off of a TextBox

  • October 10, 2022
  • 3 replies
  • 1377 views

The accented character in some TextBox is rendered differently when the Box is selected.

In the name "Stéphane Carlier", I expected to see lower-case accented 'e' but the TextBox shows uppercase 'E' but when I click on the TextBox the Adobe Reader application magically turns it into a lower case char.

I have attached the document with this issue to this post, middle of page 2.

When I print this document, it prints with the upper case e.

 

Can anyone please help me understand this issue?

 

(Image file removed)

This topic has been closed for replies.

3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 12, 2022

In this case you should start by replacing this probably corrupted or outdated font file.

Acrobate du PDF, InDesigner et Photoshopographe
JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 11, 2022

Bonjour

 

Même problème chez moi, j'ai essayé de remplacer le caractère fautif et de remplacer tous les caractères : échec.

Par-contre dès que j'ai remplacé la police Arial utilisée par ce champ par de l'Helvetica le problème a immédiatement disparu.

J'en déduis donc que vous avez un problème avec votre police Arial, vous devriez la supprimer et la réinstaller.

 

De façon générale, dans les champs de formulaire PDF il vaut toujours mieux utiliser l'Helvetica que l'Arial, le dessin des caractères est quasiment identique mais comme l'Helvetica fait partie des 14 polices standard du PDF il n'y a jamais de risque à l'utiliser.

Voir : https://www.abracadabrapdf.net/ressources-et-tutos/js-et-formulaires-ressources/les-14-polices-standard-du-format-pdf/

 

 

Acrobate du PDF, InDesigner et Photoshopographe
B
Bijaya22345393m58uAuthor
Participant
October 12, 2022

I noticed that using Helvetica does fix the issue but due to our client policy we can only use the Arial font which makes this issue difficult.

 

Also, other text box using Arial font does not have this issue.

Bevi Chagnon - PubCom.com
Bevi Chagnon - PubCom.com
Legend
October 11, 2022

Usually problems like this shift in the characters is due to non-Unicode fonts and incorrect glyphs.

 

Be sure you're using Unicode:

  1. Use an OpenType / Unicode font, AND
  2. Use the correct glyph / accented character in your document.
  3. Also, make sure your CapsLock key isn't on; You can get some wierd characters when Caps Lock is used and then the case is swapped to upper/lower case.

 

Try this workaround:

Open the glyphs panel and copy/paste the correct accented character from the panel into your document. That method is most foolproof.

 

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
B
Bijaya22345393m58uAuthor
Participant
October 12, 2022

Thank you for the suggestions: I still get the same output after testing with different chars that I copied from the internet. I even tried copying the char to Word Document, removing any formatting and using it in the application that produces this document

Just the fact that the document shows the correct character when I click on the text box is very unusual and makes me think its related to the textBox.

We get lots of these documents so fixing these chars on each one is just wasted time.

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