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skerr2
Participant
August 7, 2020
Question

Different editing tools for 2 different Adobe Pro DC accounts

  • August 7, 2020
  • 1 reply
  • 375 views

I have an adobe Pro DC account that has the following cloud share editing tools. (comment, underline, strikethrough, etc). I purchased another Pro DC account for a team member and they can only seem to edit with a comment (both screen shots below). Can someone explain why the same plans have differnt tools visible pls? 

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1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
August 7, 2020

I came accross your inquiry and I 'm curious to know if both versions of Acrobat are updated to the same latest version update.

 

In addition I have these other questions:

 

  • besides the fact that you've mentioned of having two of the same Acrobat Pro DC subscriptions, if  you also have those Acrobat products installed in computers that run the same operating system  and updated to the same version?
  • Are  both of the computers' operating system  configured in the same was for each user profile?
  • Would you be able to confirm if the Preference settings in both Acrobats are the same (click on Edit--->> Preferences, and compare what is working in the computer that is not showing this behavior)
  • Can you tell if there used to be an older version of Adobe Acrobat in the computer that is misbehaving? Perhaps it is still installed ; if it was removed maybe there are still old traces of the old software lingering somewhere

 

Last , What operating system are you using?   Does this behavior manifests even after you click on  Help --->>> "Repair Installation"?

S
skerr2Author
Participant
August 16, 2020

Thanks for your response - I will have to work through the points above and come back to you! 

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