Digital ID - configuration required

Hi all,

Would you please try turning off the new UI (modern UI) from Preferences -> Signatures -> Creation & Appearance – More -> uncheck “Use modern UI for signing and Digital ID configuration”.

For testing purposes only and check if that fixes your issue. Let us know the result.

Appreciate your patience on this.

Thank You,

Shivam

I too and several of us at our work is having this same problem.  When I go to digitally sign a PDF in Adobe Acrobat DC (15.006.30280), when I click on an unsigned signature field in a PDF, I keep getting a popup with a window asking "I want to sign this document using..."  I already have an existing digital ID saved on my computer (Windows 7).  Every time I get to this menu, I have to manually select "My existing digital ID from: A file", for the file name, click browse, select my PFX signature, hit open, put in the password, click Finish.  This FINALLY brings it to the "Sign Document" field.  It didn't use to do this.  It used to be able to click on the unsigned signature field and it would go straight to the "Sign Document" field with my name already select. 

I confirmed it does this on every computer I’ve encountered. If you open the PDF, click on an unsigned signature field, it keeps asking for the location (as if Acrobat keeps forgetting the location or something). HOWEVER - if you open Adobe Acrobat Pro DC first (not the PDF file), go to EDIT > PREFERENCES > SIGNATURES > and next to where it says "Identities & Trusted Certificates", click MORE - it will see the Digital ID.  If you close out and click Ok and open a PDF file and click unsigned signature field, IT WILL WORK (it bypasses the "I want to sign this document using..." and goes straight to the "Sign Document" window.  Yet, if you close Adobe Acrobat Pro DC open it back up and then open a PDF - it will not work.  It will ONLY work if you go in the Preferences and click ‘More’ next to "Identities & Trusted Certificates" each time.  You can always leave Acrobat running and minimize and open PDFs (or double click on them to open them) and it will work – ONLY as long as you clicked ‘More’ next to "Identities & Trusted Certificates" and haven’t closed out of Acrobat.  It is almost as if Adobe Acrobat Pro DC keeps forgetting the Digital ID location and going in the Identities & Trusted Certificates refreshes and reminds it.

This is incredibly annoying and needs to be fixed/patched.

The latest update, of Acrobat DC, 15.006.30280 did NOT fix this issue.  Sigh.

Same here, we use digital signatures in our company quality system and this became a time wasting operation. Must be related to last update 11.0.19 included in latest Windows updates.

Same here, we use digital signatures in all aspects of our company operations and this is a real pain, became an issue first noticed upon return to work in January. Must be related to an update. This is affecting users on Reader DC as well as Standard and Pro Acrobat. Forms created are recent as well as several years old which have been used successfully until now. Really need a fix for this.

Hi hollyg84574524,

Could you please confirm if this issue occurs only in latest update of Adobe Acrobat Reader DC.

Have you tried signing PDF with other previous versions of Adobe Acrobat Reader DC?

Are you experiencing this issue only with the PDF's that are created in latest update of Adobe Acrobat Pro?

Please try to sign any file that was created with previous version and check if you are able to sign.

What is the OS version you are using?

Regards,

Meenakshi

My company has this problem as well across multiple users signing with Pro DC since the last update. The digital ID files are randomly being "forgotten". This is a huge pain as we sign multiple documents every day. This update needs to be rolled back ASAP!