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jivi956
Participant
March 12, 2025
Answered

Digital ID - Signing with certificate doesn't work in Adobe Acrobat PRO

  • March 12, 2025
  • 2 replies
  • 796 views

Hi,

I need signing with digital ID/certificate. Adobe Reader can see my certificate, but prepaid Adobe Acrobat PRO cannot see same certificate.

Where is the problem with Adobe Acrobat PRO?

Thank you,

Jirina

Correct answer Abambo

No, there is no issue with Acrobat Pro. They are using indeed the same binary. Without seeing the document, it will be difficult to test. Do you have a test file (without confidential data) that you could share?

2 replies

S
Adobe Employee
shaktikeshri
Adobe Employee
March 25, 2025

Hi @jivi956 

I tried on the testfile shared and is able to sign using Adobe Acrobat Pro. Can you please elaborate your steps of signing in both the applications and in which step you are facing the issue in Pro version.

 

Thanks,

Shakti K

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    March 12, 2025

    No, there is no issue with Acrobat Pro. They are using indeed the same binary. Without seeing the document, it will be difficult to test. Do you have a test file (without confidential data) that you could share?

    ABAMBO | Hard- and Software Engineer | Photographer
      J
      jivi956Author
      Participant
      March 16, 2025

      I've tried it with several pdf files. One of them please see attached. I use qualified certificate.

      With Adobe Reader it works well, but I would like to use it with Acrobat Pro that I have. 

      Thank you.

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