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Colin32444200humu
Participant
October 25, 2023
Question

Digital Signature

  • October 25, 2023
  • 1 reply
  • 677 views

When using the Certificates option to digitally sign documents Acrobat freezes everytime. Software has been reinstalled and problem still persists anyideas?

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
October 25, 2023

Hi @Colin32444200humu 

 

Hope you are doing well and thanks for reaching out.

 

Would you mind sharing the version of the Adobe Acrobat and the OS you are using? Please make sure you have the Acrobat updated to the recent version 23.06.20360. Go to Help > Check for updates and reboot the computer once.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, go through the help pages listed below and see if that works:

https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

 

If it still doesn't work, please collect the crash/freeze logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for further investigation.

 

~Amal

C
Colin32444200humuAuthor
Participant
October 26, 2023

Hi Arnal,

 

Thanks for coming back to me on this. I am currently running the latest version 23.6.20360.0 which I believe to be the most recent. I have shared .dmp files at the below link.

adobe

Best Regards,

 

Colin

Amal.
Amal.
Legend
October 26, 2023

Hi there

 

Thanks for sharing the .dmp files. Please give us some time to get them reviewed by our engineering team.

 

We will keep you posted as soon as we get any updates.

 

Thanks for your patience

 

Regards

Amal

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