Skip to main content
E
EnokK
Participant
March 6, 2023
Answered

Digital Signature - Creation of this signature could not be completed

  • March 6, 2023
  • 1 reply
  • 7020 views

Whenever I want to sign my PDF documents using the digital signature feature. It doesn't let me do it.

It comes up with the error. 'Creation of this signature could not be completed. Unexpected internal program error.' There are no error codes.

 

I have tried to .old the adobe folder and delete and recreate the signature to no avail.

 

Can someone please assist? 

This topic has been closed for replies.
Correct answer Amal.

Hi @Amal. it's all working now. Thank you. 

 

 


Hi @EnokK 

 

We are glad to hear that all is working fine now.
Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

Regards

Amal

1 reply

Amal.
Amal.
Legend
March 10, 2023

Hi @EnokK 

 

Hope you are doing well and sorry for the trouble.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-creation-signature-could-completed.html and see if that works for you.

 

Regards

Amal

E
EnokKAuthor
Participant
March 13, 2023

Hi @Amal. I'm well thank you. Hope you are too.

 

Unfortunately, I had already tried that but it didn't work.

 

Regards 

Amal.
Amal.
Legend
March 21, 2023

Hi @EnokK 

 

We are sorry for the delayed response.

 

Would you mind sharing the workflow/steps to sign the document? Are you by any chance using the token-based certificate signatures? If yes, we are working towards removing workflows using IE. With this release, we have made CEF as default in signing workflows and it is a step towards deprecating IE. Azure AD authentication doesn’t work with CEF and such users must use browser-based login workflows going forwards. as described here https://helpx.adobe.com/acrobat/kb/cef-based-sign-in-not-working-with-azure-ad-conditional-access.html

 

Let us know if you are referring to something else.

 

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices