Skip to main content
JBR07
Participant
June 16, 2017
Answered

Digital Signature Error

ACROBAT DC on MacOS

If we try to add a digital signature to a PDF document, we are getting the following error message: "Selected permission for signing is not valid." [The message was translated from Czech.] Can anyone suggest what to do?

This topic is closed to new replies. Start a new post to keep the conversation going.
JBR07Correct answer
Participant
June 19, 2017

Additiona information: When we try the same procedure in a Windows PC now (with our digital signature designated for the PC platform) everything goes fine and it is possible to sign the document there. But we need to be able to sign the document on a certain date on our Mac laptop when we are away from our office.


We have solved the issue. It was found out that the certificate in the Mac key chain was incorrect. After replacing it, everything worked fine. Thank you for your assistance, anyway.

View reply

6 replies

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
June 16, 2017

Is the document protected? You can find out by opening the document's properties (Cmd-D) and then selecting the Security tab. Are there any limitations listed?

Translate
JBR07Author
Participant
June 16, 2017

I do not think the document is protected. On the tab you suggest, there is Protection method: "no protection". The only limitations are: Document changes and Document arrangement which are both set to "not allowed". Other options (including "Signing") are set to "allowed".

Translate
Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
June 16, 2017

Do you already have a signature field in the document, or are you trying to add one? How exactly are you adding your signature?

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices