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T
troyp98014652
Participant
August 31, 2017
Question

Digital Signature is not man readable

  • August 31, 2017
  • 1 reply
  • 2853 views

I am using Acrobat XI version 11.0.22. I am no longer able to read my digital signature on newly signed documents..

My previously signed documents are fine. Is there a solution to this problem?

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
September 14, 2017

Hi Troyp,

Sorry for the delayed response.

As I understand, digital signature placed on a pdf using Acrobat XI is not readable, is this correct?

Could you please share more details on the issue? Is the information on the signature( name, date, logo etc) is not readable or its not there at all?

Would it be possible if you can share how the signatures used to be in the previous documents?

You can share the screenshot with us. Steps to share the screenshot are given here: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

In the meantime, you may also tweak the digital signature appearance using the steps given in the following link and see if that works.

Custom Signature Appearances — Digital Signatures Guide for IT

Thanks,

Shivam

T
troyp98014652Author
Participant
November 14, 2017

The digital signature I am creating is using a DoD certificate. Looking at the "Signature Properties" the validity is "UNKNOWN".

The Validity Summary message is:

The signer's identity is unknown because it has not been included in your list of trusted certificates and none of its parent certificates are trusted certificates.

How do I resolve this issue?

T
troyp98014652Author
Participant
November 14, 2017

Issue resolved. It was a font issue. I had to uncheck the "Use Local fonts" under Preferences > Page Display

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