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Sebastien5F9D
Participating Frequently
November 8, 2021
Answered

Digital Signature Not readeable

Hello,

When i try to digitaly signe a PDF document i have a signature not readable.

I have install a new version and suppress the preference folder.

Did someone Know how to repair this.

 

regards

Amal.
Amal.Correct answer
Legend
March 31, 2022

Hi Sebastien,

 

Hope you are doing well and sorry to keep you waiting.  We have got some updates from the engineering team as below:

By default MyriadPro-Regular font is used for signing. The issue might arise if the font which is used for signing is present under C:\Windows\Fonts but is a shortcut linking to other software's cache.

So, let's try out a few steps and check the behavior:

  1. Please check if the same font is present under C:\Windows\Fonts
  2. If present,  Is it a font shortcut?
  3. Uninstall the MyriadPro-Regular font from the Windows Fonts directory (C:\Windows\Fonts ) and see the behavior.
  4. Install the Adobe provided MyriadPro-Regular font into the Windows Fonts directory and check the behavior.

    If it still doesn't work: please try cleaning Local app data cache here  %LOCALAPPDATA%\Adobe\Acrobat\<track> and reboot the computer once and check.

 

Let us know how it goes.

 

Regards

Amal

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36 replies

Amal.
Amal.Correct answer
Legend
March 31, 2022

Hi Sebastien,

 

Hope you are doing well and sorry to keep you waiting.  We have got some updates from the engineering team as below:

By default MyriadPro-Regular font is used for signing. The issue might arise if the font which is used for signing is present under C:\Windows\Fonts but is a shortcut linking to other software's cache.

So, let's try out a few steps and check the behavior:

  1. Please check if the same font is present under C:\Windows\Fonts
  2. If present,  Is it a font shortcut?
  3. Uninstall the MyriadPro-Regular font from the Windows Fonts directory (C:\Windows\Fonts ) and see the behavior.
  4. Install the Adobe provided MyriadPro-Regular font into the Windows Fonts directory and check the behavior.

    If it still doesn't work: please try cleaning Local app data cache here  %LOCALAPPDATA%\Adobe\Acrobat\<track> and reboot the computer once and check.

 

Let us know how it goes.

 

Regards

Amal

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    Amal.
    Amal.
    Legend
    November 9, 2021

    Hi Sebastian,

     

    Hope you are doing well and sorry to hear that. As descibed, the digital signatures are not readable.

     

    Please check out the similar discussion with the correct answer marked here https://community.adobe.com/t5/acrobat-discussions/digital-signature-text-is-overlapping/m-p/12381126#M328425 and see if that works for you.

     

    Regards

    Amal

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    Sebastien5F9DAuthor
    Participating Frequently
    November 9, 2021

    Hi,

    I have read the discussion and i already try to install the last version (after a clean uninstall of the last Adobe version) and it doesn't work. i have delete the preference and do a ccleaner regedit clenaning before.

    Regards,

    Translate
    Amal.
    Amal.
    Legend
    November 11, 2021

    Hi there

     

    It seems to be the font issue with the PDF file. Please go to Edit (Win), Adobe Acrobat (Mac) > preferences > Page Display > Under rendering Select 'Use local fonts' > Click OK and reboot the computer.

     

    You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there .

     

    Regars

    Amal

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