Participant

Question

Digital signature not showing name, just date stamp

Forum|Forum|4 years ago
July 12, 2021
2 replies
6113 views

I have an IdenTrust digital certificate saved on my device and have used it to sign PDFs in the past, but now when I sign it only shows the date stamp of when I signed, no name next to it. When I click on the signature and view details it does show my email address and that the certificate is valid, but will not show when just viewing the document. I have tried to View>Show/Hide>Signatures

but still cannot see my name. Screen shot below for reference.

Any help would be greatly appreciated.

Security digital signatures and esignatures

This topic has been closed for replies.

AkanchhaS8194121

Legend

Hi Tim,

Thanks for sharing the screenshot.

Upon creating the Digital Signature you get to choose the Name, Logo, Date , Labels etc. for display.

It could be a possibility that Name wasn't selected or missed to add. To verify this, create a new Digital Id including Name, Date etc. and see if that does the same.

Thanks,

Akanchha

T

Tim HartmanAuthor

Participant

Thanks for the advice, but when I attempt to create a new digital signature, my name still does not appear when creating from the certificate file and I cannot edit it.

try67

Community Expert

In the Sign Document dialog select your profile and then create a new appearance for it.
Make sure that the Name box is ticked in that new appearance (as well as any other details you want to display), and then click OK:

Use this appearance when signing a file.

MikelKlink

Participating Frequently

Please share both a PDF with your current signature and a PDF with a signature from the past with the desired appearance.

T

Tim HartmanAuthor

Participant

Unfortunately, I could not find a PDF with my past digital signature with this certificate, but this is an example of what it should look like, with some redactions. What it currently looks like is on the original post where it only displays the date.

MikelKlink

Participating Frequently

Unfortunately, I could not find a PDF with my past digital signature with this certificate

Then please do share a PDF as signed currently (not a screenshot but a PDF) for analysis.

The screen shot you posted in response to AkanchhaS's post looks like your certificate (more exactly the subject DN of your certificate) does not contain information parts which Acrobat currently uses to determine a name.

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