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defaultpnbsgai4nfck
Participant
December 7, 2020
Question

Digital Signature Platforms / Automatically Closing PDF files

  • December 7, 2020
  • 1 reply
  • 1710 views

Anyone having difficulty with PDF files automatically closing after a few seconds?  Happens often and especially with my digitally signed documents (with DocuSign and Digital Ink both).  I've tried uninstalling, reinstalling, etc.  Any help would be awesome.  Thanks. 

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1 reply

Amal.
Amal.
Legend
December 8, 2020

Hi there

 

Hope you are doing well and sorry for the trouble. As described, PDF files automatically closing after a few seconds.

 

Would you mind sharing the version of the Adobe Acrobat Dc you are using? To check the version of the application please go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates. You may also download the patch manually using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Are you on Windows or Mac OS and what is the version of the OS? Please check for any missing/pending update and try updating the OS and reboot the computer once.

 

If the PDFs are stored on a shared network drive, please try to download it to your computer locally and then try to open with Adobe Acrobat and check.

 

If it still doesn't work, please turn off the protected mode for testing (Windows Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck Enhanced Security > Click OK  and reboot the computer.

Note: Please turn on the security after testing to avoid security risks.

 

If it still doesn't work, please try to create a new test user profile with full admin rights in Windows or enable the root account in mac and try using the application there and check.

 

Regards

Amal

D
defaultpnbsgai4nfckAuthor
Participant
December 8, 2020

Windows 10, just installed on a new hard drive a couple months ago (to try and resolve this very issue - LOL).  Software downloads and tried to update, but there's an error message and it won't complete.  Been going on a while now and I noticed the auto closing not long after the updates failed.  Hopefully this helps.  

 

 

Amal.
Amal.
Legend
December 9, 2020

Hi there

 

Thank you for sharing the screenshots of the OS and the application vesrsion. Adobe Acrobat XI is an old and EOL application and no longer supported. It may or may not work as expected.

 

End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

 

Adobe strongly recommends that you update to the latest versions of Adobe Acrobat DC and Adobe Acrobat Reader DC. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.

 

For more information about Acrobat EOL please check the page:  https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal

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