Digital Signature text is overlapping

Forum|Forum|4 years ago
September 13, 2021
2 replies
13642 views

On some documents, when I Digitally Sign using Adobe Acrobat Standard DC, the text will the time and date is overlapping. I've tried creating a new signature but still occasionally get the same issue. Any ideas?

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Correct answer Amal.

I confirmed no updated were available - Installed: Adobe Acrobat DC (21.005.20060)

Hi there

Thanks for sharing the PDF file with and without the signature. I tried to reproduce the issue on my end and digitally signed the PDF file and its working fine.

Would you mind sharing the workflow/steps you are doing to digitally sign the PDF file? Please try to recreate the digital signature and try again to sign the PDF.

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Also a new release of Adobe Acrobat/Reader DC is now available (version 21.007.20091) Please try to update the application from the help menu and reboot the computer once.

Regards

Amal

B

brianm6068971

Participant

After uninstalling and reinstalling the software.

restarted the machine, I actually found that going to the user's adobe folder and deleting their .pfx file(s) c:\users\%.%\appdata\roaming\adobe\acrobat\security; Open Adobe > edit > preference > signature and follow the wizard to create a new digital signature corrected the issue that I was having.

S

Suzanne5E1B

Participating Frequently

When I add my digital signature to the PDF prior to requesting signatures, it adjusts the text and makes it overlap.

Amal.

Legend

Hi @Suzanne5E1B

We are sorry to hear that. Please check the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/digital-signature-not-readeable/m-p/12849441#M357235 and see if that helps.

Amal

Regards

Amal

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble. As described in some PDFs the text of date and time in the digital signature is overlapped.

As its a behavior with some PDF files , would you mind sharing the sample PDF file with us so that we can check it at our end? Also, please try to recreate the PDFs from the original source file and then try to digitally sign them and see if that works for you.

Also make sure that you have the latest version of the application installed. Go to Help > Check for Updates and reboot the computer once.

Regards

Amal