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L
loyal_Raindrop5EE1
Participant
October 19, 2020
Question

Digital signatures disappearing after edits

  • October 19, 2020
  • 2 replies
  • 547 views

Hello, everyone.  One of the supervisors in my office is  using a digital signature in an Adobe PDF document form.  This form gets updated by other supervisors after it is signed.  For example there could be other interim payments which require that the document gets updated.  Adobe looks at the supervisor's  signature as a security feature.  When someone subsequently edits the document, his signature disappears. I assume there is a setting that will disable this feature on his signature but we cannot find it.  Can this feature be disabled?  If so, how can it be done.  Thank you in advance!

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
October 19, 2020

Hi Nicole,

 

Thank you for reaching out.

 

As per your description above, the supervisor is adding a digital signature to the document and then share it with other supervisors for further changes.

Could you please let us know how this form was created and how are you sharing this document with others? It would be helpful if you can share step by steps workflow.

Also, please share the application and OS version details with us.

 

As you wish to contact the support team, you may reach them via this link https://helpx.adobe.com/contact.html or may contact on the number provided for your region on this link: https://helpx.adobe.com/contact/phone.html 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

 

 

L
loyal_Raindrop5EE1Author
Participant
October 28, 2020

Hello.  Thanks for getting back to me.  The versions we use are Adobe Acrobat Pro 11 and Adobe Acrobat DC.

 

Regarding the process for how the files are created, 

The document is a scanned image from a hardcopy form.  The document is shared between people over email.  Information is added to the document, like the signature or if text is needed, using the tools within Adobe.

 

If you'd like additional information, please let me know.

 

Thanks for your time!

L
loyal_Raindrop5EE1Author
Participant
October 19, 2020

Also, does someone know how to contact Adobe directly for support of their products?  I've been trying to find a way to communicate with a person for an hour now but they are great at hiding their people.

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