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glenn_acawa
Known Participant
March 27, 2025
Answered

direct mail button gone in latest Windows version

  • March 27, 2025
  • 1 reply
  • 841 views

What I do most with Acrobat Pro is sending my exported pdf to my default Windows email client (Thunderbird) as an attachment so I can send it to colleages or clients. Since the last update the "email" button disappeared when I click on Share... I dont need feedback approval or read only cloud functions, I need an email button: (please) in one click like it used to be in the previous Acrobat versions.

 

I don't like to do 4 clicks before I can reach this button. Why is Adobe is making it so difficult for its users to just use their own prefered apps? No Gmail, no Outlook, no WhatsApp, just my personal chosen email app will do.

 

I hope you will bring this basic feature back as a direct button in the toolbar.

    Correct answer AnandSri

    Hello!

     

    I hope you are doing well, and we apologize for the delayed response and the trouble.

     

    Do you get any error messages when trying to send any PDF as an email attachment? Open the PDF in Acrobat and click on Share. Select Send as Attachment to email the PDF directly. See this article for more details: How to send a PDF by email from Acrobat

    Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4jBNljb

     

    The new Acrobat user interface includes a Share button that allows you to send PDFs as attachments. This is a newly designed feature. However, if you prefer to use the old email button for sending PDFs as attachments, you can switch back to the previous version of the UI by navigating to the menu and disabling the new Acrobat interface. That said, we recommend using the new Acrobat UI for its improved functionality.

     

    I hope this helps.

    Thanks,

    Anand Sri.

    1 reply

    M
    magnetic_reporter6751
    Participant
    March 28, 2025

    Yes I have the same issue. I send lots of files to co-workers and I just need to send the file, I don't need to add some fluff approval comment. 

      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      April 14, 2025

      Hello!

       

      I hope you are doing well, and we apologize for the delayed response and the trouble.

       

      Do you get any error messages when trying to send any PDF as an email attachment? Open the PDF in Acrobat and click on Share. Select Send as Attachment to email the PDF directly. See this article for more details: How to send a PDF by email from Acrobat

      Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4jBNljb

       

      The new Acrobat user interface includes a Share button that allows you to send PDFs as attachments. This is a newly designed feature. However, if you prefer to use the old email button for sending PDFs as attachments, you can switch back to the previous version of the UI by navigating to the menu and disabling the new Acrobat interface. That said, we recommend using the new Acrobat UI for its improved functionality.

       

      I hope this helps.

      Thanks,

      Anand Sri.

      T
      teashias
      Participant
      September 2, 2025

      is there a reason you cannot just add back to original location?

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