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Disappearing Signatures

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Hello, I received signed document from outside my organization (required). However, when I try to save the document onto my desktop, hard-drive, etc. The signature I received disappears. Why is this? How do I fix this? I need the document to be saved onto BOX and not Adobe Cloud. Is there a way to fix this issue?

Thank you

S

smurf_7210Correct answer

Participant

Updating to today's latest version seem to work for me.

S

smurf_7210Correct answer

Participant

Updating to today's latest version seem to work for me.

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Souvik Sadhu

Legend

Hi @smurf_7210,

Hope you are doing well.

Thanks for letting us know that it worked with the update.

-Souvik

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Nancy OShea

Community Expert

Which service did it come from?

Which Adobe service or app are you using?

Most electronic document signature services such as DocuSign or Adobe Sign have a box to request a signed copy to be sent to your email inbox for your records.

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Nancy O'Shea— Product User & Community Expert

D

defaultru4zh4bro3fsAuthor

Participant

Hi Nancy,

I am using Adobe Acrobat DC Pro. I'm sending my documents via email. Per the organization we do not use DocuSign and or Adobe Sign or any forms of apps.

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Nancy OShea

Community Expert

[Moderator moved from Using the Community (forums) to Acrobat Pro DC.]

If you're not using an electronic signature gathering service, how did the recipient SIGN the document?

A hard copy signature would have to be re-scanned and saved as JPG or PDF and then sent as an email attachment. If the email attachment contains no signature, then I suspect the person didn't actually sign it.

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Nancy O'Shea— Product User & Community Expert

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