Disappearing Signatures

Forum|Forum|4 years ago
August 24, 2021
2 replies
4543 views

Hello, I received signed document from outside my organization (required). However, when I try to save the document onto my desktop, hard-drive, etc. The signature I received disappears. Why is this? How do I fix this? I need the document to be saved onto BOX and not Adobe Cloud. Is there a way to fix this issue?

Thank you

Correct answer smurf_7210

Updating to today's latest version seem to work for me.

S

smurf_7210Correct answer

Participant

Updating to today's latest version seem to work for me.

S_S

Community Manager

Hi @smurf_7210,

Hope you are doing well.

Thanks for letting us know that it worked with the update.

-Souvik

Nancy OShea

Community Expert

Which service did it come from?

Which Adobe service or app are you using?

Most electronic document signature services such as DocuSign or Adobe Sign have a box to request a signed copy to be sent to your email inbox for your records.

Nancy O'Shea— Product User & Community Expert

D

defaultru4zh4bro3fsAuthor

Participant

Hi Nancy,

I am using Adobe Acrobat DC Pro. I'm sending my documents via email. Per the organization we do not use DocuSign and or Adobe Sign or any forms of apps.

Nancy OShea

Community Expert

[Moderator moved from Using the Community (forums) to Acrobat Pro DC.]

If you're not using an electronic signature gathering service, how did the recipient SIGN the document?

A hard copy signature would have to be re-scanned and saved as JPG or PDF and then sent as an email attachment. If the email attachment contains no signature, then I suspect the person didn't actually sign it.

Nancy O'Shea— Product User & Community Expert

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