Distiller crashes on startup

Question

Hi,

I have a brand new Macbook Pro M4, 15.3 Sequoia, 16gb, 1tb and a fresh install of Creative Cloud but whenever I try to open distiller it crashes immediately on startup. I have done the whole uninstall/reinstall thing but no positive result. Any clues on what could be the problem?

Thanks.

creative explorer · Answer

@Pixelwizz sounds like a corrupted file. I would use Adobe Cleaner and make sure no remnants of old or corrupted Distiller remains. Use Adobe Cleaner from Adobe themselves not a third party cleaner! https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

After it's cleaned, go back to adobe.com and install Distiller.

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