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Ronald59
Ronald59
Participating Frequently
April 7, 2015
Répondu

distiller stopped working

uptaded (through CC) to Acrobat DC. Now  I keep getting a messing arbitrarily popping up "Distiller has stopped working..."

I've tried uninstalling and reinstalling.

Ce sujet a été fermé aux réponses.
Meilleure réponse par AshuMittal9644438

Hi Ronald59‌, all,

The Distiller crash issue has been fixed in the DC update that was released on 14th July (Release Notes). Please update to latest patch by going to Help > Check for Updates.


Thanks,

-ashu

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Anubha Goel
Anubha Goel
Participating Frequently
April 8, 2015

Hi Ronald59,

Could you please let me know what version of OS are you working on.

What exactly are you doing when this message appears?

Could you please share the screenshot of the error message so that I can analyze the exact issue.

Hope to hear from you.

Regards,

Anubha

Ronald59
Ronald59Auteur
Participating Frequently
April 8, 2015

Windows 7 pro. Strange thing: We have two, brand new (IDENTICAL) computers; this is only happening on ONE of them!

I disabled the sys tray (startup) and stopped it from popping up (for the moment).

Ronald59
Ronald59Auteur
Participating Frequently
April 8, 2015

BTW, it does NOT matter what I am doing. One instance, I simply restarted and waited; in 5 minutes it (the message) appeared.Other times I'm working in photoshop or illustrator or checking my email; doesn't matter!

Here is the screen shot (attached).

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