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Participant
July 5, 2024
Question

Distiller stopped working and is asking for a subscription

  • July 5, 2024
  • 5 replies
  • 622 views

I purchased a lifetime license for Master Collection

adobe accessed my computer illegally and stopped this product from working

I cant get support directly anymore

how can I fix my issue

Distiller stopped working and is asking for a subscription

This topic is closed to new replies. Start a new post to keep the conversation going.

5 replies

gary_sc
Community Expert
Community Expert
July 5, 2024

The last Master Collection was CS6 released in 2012. Adobe stopped supporting most of CS6 in 2014 (depending on where you bought it (the country) and support of Acrobat Pro XI ceased in 2017.

 

If you updated your computer or your operating system such that it cannot support the Master Collection, there's nothing that Adobe can do. No software on earth is supported for all current and future machines and operating systems forever. It doesn't exist nor can it.

 

Also, for the record, Adobe does not go into your computer at night and turn things on or off. Even if they wanted to, your computer shouldn't let them and if your computer did let them, than the issue is your computer and the operating system, not Adobe.

 

I do hope this helps.

Participant
July 7, 2024

look, thanks for answering but really, I havent updated the OS or the computer. Adobe does run checks in the background, I didnt say this as some stupid person and  I say this as someone who builds computers, is a programmer