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M
MarkARayKY
Participant
July 26, 2019
Answered

DLL Error When Searching in Acrobat DC

  • July 26, 2019
  • 2 replies
  • 4269 views

I just purchased a new Windows 10 laptop and installed Creative Cloud. When I try to use the Find command in Acrobat, I get the following error:

"C:\Windows\system32\MSVCR110.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f"

I've done everything that's been suggested in both Microsoft and Adobe forums, including:

* Replacing the DLL in question manually

* Uninstalling all versions of Visual C++ in Windows, restarting the computer, and reinstalling the Visual C++ 2013 and 2015-2019 redistributables

I don't even know if this is a Microsoft or Adobe problem, but I do know I pay a lot of money for Creative Cloud and would appreciate it if the software worked. 🙂

Can someone help?


Thanks!

This topic has been closed for replies.
Correct answer Amal.

Hi MarkARayKY,

Apologies for the trouble caused, as you are getting the error "C:\\Windows\system32\MSVCR110.dll is either not designed to run on Windows" while using Adobe Acrobat DC.

This error appears when you want to run a software which requires the Microsoft Visual C++ Redistributable 2012. The redistributable can be easily downloaded on the Microsoft website as x86 or x64 edition. Depending on the software you want to install, you need to install either the 32 bit or the 64-bit version.

Please install all the optional and necessary updates for the operating system.

For more information, you may please refer to the help articles in the links below :

I hope this will work for you, let us know the results.

Regards,

Amal

2 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
July 30, 2019

Hi MarkARayKY,

Apologies for the trouble caused, as you are getting the error "C:\\Windows\system32\MSVCR110.dll is either not designed to run on Windows" while using Adobe Acrobat DC.

This error appears when you want to run a software which requires the Microsoft Visual C++ Redistributable 2012. The redistributable can be easily downloaded on the Microsoft website as x86 or x64 edition. Depending on the software you want to install, you need to install either the 32 bit or the 64-bit version.

Please install all the optional and necessary updates for the operating system.

For more information, you may please refer to the help articles in the links below :

I hope this will work for you, let us know the results.

Regards,

Amal

M
MarkARayKYAuthor
Participant
July 30, 2019

Thank you. That did the trick!

I got the same error as before when I installed the x64 version, but when I also installed the x86 version the error went away.

try67
Community Expert
try67Community Expert
Community Expert
July 26, 2019

What's your exact version of Acrobat? Look under Help - About Adobe Acrobat.

M
MarkARayKYAuthor
Participant
July 26, 2019

It's 2019.012.20035.

Thanks,

Mark

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