Hello @vivian_3409
I hope you're doing well, and we apologize for the delayed response and the trouble.
Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20630, Planned update, Aug 18, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.
Please note: The “Always use file name as document title” checkbox was introduced in a recent update to Acrobat and Reader. However, this feature is only available in the Continuous track of Acrobat—not in the Classic version. If you're using Acrobat Classic 2020 or earlier, this option will not appear in your Preferences panel.
Manual Steps:
- Open the PDF.
- Go to Menu > Properties > Description tab.
- Clear or edit the Title field.
- Save the file.
I hope this helps.
Thanks,
Anand Sri | Acrobat Community Team
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