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J
Jessica253849306x8v
Inspiring
August 2, 2022
Answered

Documents opening in Reader and not Pro

  • August 2, 2022
  • 4 replies
  • 13957 views

Good morning!  When I use Adobe on my computer, documents open in Adobe PRO and I have all the tools available to me, like edit and combining files.  But, when I am using my laptop, documents open in adobe reader and I do not have the same use of the tools.  There is no edit or combine files (amoung others) tools available for me to use.   

Correct answer Jessica253849306x8v

UPDATE!!!!!  I found the solution!!!  

When you are in adobe, go to menu up at the very left hand corner - then down to Help - "INSTALL PREMIUM FEATURES"  Wooooo!!!!!!!

 

I'm SO HAPPY!!!

4 replies

J
Jessica253849306x8vAuthorCorrect answer
Inspiring
July 14, 2023

UPDATE!!!!!  I found the solution!!!  

When you are in adobe, go to menu up at the very left hand corner - then down to Help - "INSTALL PREMIUM FEATURES"  Wooooo!!!!!!!

 

I'm SO HAPPY!!!

    A
    Aaron311988201xgc
    Participant
    July 20, 2023

    I signed up just to say thank you for sharing this... and....

     

    THAT IS THE DUMBEST THING I HAVE EVER SEEN. This issue has stumped us for months with 80 users having licenses. 

     

    Thank you again,

    Aaron

      J
      Jessica253849306x8vAuthor
      Inspiring
      July 20, 2023
      It just absolutely blew my mind when I saw that!!! How would anyone know to check there!? I just saw it by happenstance! I’m really glad I helped out Aaron! Thanks for telling me - made my day.

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        J
        Jessica253849306x8vAuthor
        Inspiring
        August 4, 2022

        Maybe I need to try and explain this better.  The Creative Cloud, (downloaded) doesn't give me the option to download Pro - it shows me that I alread have it downloaded and only gives me an option to open - which is great - except when I open the PDF or even just the adobe acrobat program - the PDF and/or just the program opens adobe reader, and not pro at all.  

          Dave__M
          Community Expert
          Dave__MCommunity Expert
          Community Expert
          August 4, 2022

          I would check to see if you are logged in to your Adobe account in Reader/Acrobat.  If you are not, log in and hopefully access to your CC account will enable the capabilities you need.

          Dave

           

          Dave__M
          Community Expert
          Dave__MCommunity Expert
          Community Expert
          August 2, 2022

          If you are using Windows, right-click on a PDF file and choose Open With, and search for Acrobat Pro DC, and also tick the Always use this app.

          This should change the default program for PDFs to Acrobat.  A Mac user can chime in on how to do this on that OS.

          My best,

          Dave

            J
            Jessica253849306x8vAuthor
            Inspiring
            August 2, 2022

            I've done that for sure. The option you show, is the option that I have to select "open with" but still when I open it - it just opens in Reader and not in Pro.  

            And even when I go into the Adobe Creative Cloud to "download" Adobe Pro - this is what it shows (see screen shot).

            J
            Jessica253849306x8vAuthor
            Inspiring
            August 2, 2022

            And I checked, it says that Pro is included in my plan.  But since these documents open in Pro on my desk top... do you think I should try a reinstallation?

            Bernd Alheit
            Community Expert
            Bernd AlheitCommunity Expert
            Community Expert
            August 2, 2022

            This tools are not available in Acrobat Reader.

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