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Geoffrey33222924kp0w
Participant
January 11, 2024
Question

Does the Adobe PDF printer run on a Windows 11 virtual machine running on an M3 Mac on Parallels 19?

  • January 11, 2024
  • 1 reply
  • 4198 views

I installed Acrobat DC Pro on a Windows 11 virtual machine, running on Parallels 19 on an M3 Macbook Pro. Acrobat Pro did install and runs; however, the Adobe PDF printer did not install. I subsequently tried to install the Adobe PDF printer manually using methods outlined in articles posted here, but this was not successful.  Does anyone know if the Adobe PDF printer is compatible with Windows 11 running as a virtual machine on Parallels 19 on an ARM (M3) Mac? I need the Adobe PDF printer to create pdf bookmarks when creating a pdf version of a Framemaker book (I'm using Framemaker 9, which runs fine in this environment).

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    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    January 11, 2024

    I am not a macOS user , but did you tried installing it through the Apple's Bonjour Printer wizard?

     

    Also, when you try Save As PDF in the absence of the Adobe PDF Converter, do you get any errors?

     

    See if any of the Knowledge Base topics below are helpful:

     

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    Geoffrey33222924kp0wAuthor
    Participant
    January 11, 2024

    I did not install the adobe PDF printer using the Bonjour wizard, as that wizard is part of Mac OS-X, while the Adobe PDF printer driver is under Windows. I did try installing the Acrobat 64-bit patch in the first link, but it did not work; after installing the patch and rebooting, the Adobe PDF printer was still not present. I'll note that when I ran the patch, a window opened saying th at the file AdobePDF.dll is needed, and asking that the path where the file is located be typed.

    However, the field was pre-populated with 

     

    C:\Program Files\Adobe\Acrobat DC\Acrobat\Xtras\AdobePDF\Arm64Vista

     

    But, in the AdobePDF folder there is no Arm64Vista folder. Is it possible that this is the problem, i.e., that this dll file is needed?  If so, do you know where I could get it?

     

    Thanks.

     

    G
    Geoffrey33222924kp0wAuthor
    Participant
    January 14, 2024

    Unless you've only have Adobe Acrobat Pro DC for windows, If you are able to install Acrobat for macOS, I think it may provide the necessary virtual device driver modules to Parallels (which if I am not wrong, Parallels will be the emulating layer).

     

    Like I said, I am not a macOS use but I've tried many things on different Linux distros that are possible.

     

    MacOS being so restricted, it might make my suggestions sound shallow, nevertheless, if it was up to me, that is something I would be looking into and worth giving a shot.


    I tried to install Adobe Acrobat Pro DC for Mac. However, I still have Acrobat Pro 2017 for Mac installed, and it appears that in order to install Acrobat Pro DC for Mac I must uninstall Acrobat Pro 2017 for Mac. The installation of Acrobat Pro 2017 for Mac on the Macbook Pro with Apple (ARM) hardware was a bit tricky; the version on my DVD did not install but I was able to find a version online that did install.  I prefer not to uninstall it because I will likely need it if I cannot get the AdobePDF printer to work on the Windows 11 VM (my main reason for wanting Acrobat DC for Windows was to get the AdobePDF printer to work).  I'll also note that I tried asking about this on the Parallels help site, but so far there has been no response.  Also, before I asked for help from the Adobe Community I had a chat session with Adobe technical support, but the person I chatted with eventually did not know whether the Adobe PDF printer driver is supported on a Windows 11 VM running on an ARM Macbook via Parallels. The person did confirm that the Adobe PDF printer driver is not available on Mac versions of Acrobat.

     

    Since my trial subscription ends tomorrow, I think that in view of all this I will cancel the subscription and not pursue this further.  I'll note that the AdobePDF printer driver did install with no problem (and worked) under Acrobat XI for Windows running on a Windows 10 virtual machine under both VMware Fusion and under Parallels.  Also, Acrobat XI installs and runs fine on the current Windows 11 VM under Parallels; it is only the AdobePDF printer that does not install. 

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