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pattyv24327945
Participant
December 13, 2017
Answered

doesn't recognize that I have already purchased the Export PDF software

  • December 13, 2017
  • 3 replies
  • 1951 views

I have renewed my Adobe Pro DC software on one laptop but when I go into the application on another laptop and log in, it doesn't recognize my renewal and tells me my trial has run out. I have tried following the directions on how to get my serial #, however, the button to retrieve the # does not show up.

This topic has been closed for replies.
Correct answer try67

Acrobat doesn't have a link to Export PDF because it can do everything that Export PDF does, and much more.

You're using Reader instead of Acrobat.

3 replies

M
Martha23598889097j
Participant
March 15, 2022

I went through this yesterday, I HAVE PURCHASED THE STD. PROGRAM.  I NEED TO WORK

 

 

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Test Screen Name
Legend
March 15, 2022

What subscription, exactly, did you purchase (or if you purchased a perpetual license, what was it, but it won't include ExportPDF)?

B
betzjitomir
Participant
March 6, 2020

I have the same problem and I am NOT using reader.

T
Test Screen Name
Legend
March 6, 2020

Betzjitomir, to what do you have a current subscription? Acrobat Pro or ExportPDF?

try67
Community Expert
try67Community Expert
Community Expert
December 13, 2017

Are you talking about Acrobat or about Export PDF? The two are not the same...

Also, if you have a subscription there is no serial number. The subscription is attached to your Adobe account. So if you're being asked for a s/n then you're installing the wrong thing.

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pattyv24327945Author
Participant
December 14, 2017

I'm referring to Adobe Acrobat Pro DC where I can convert files from PDF to Word. When I open the program and select "Export PDF", the pop-up for "Buy Now" or "Activate" comes up.When I choose "activate" since I already purchased the software for another laptop, it asks me if I have purchased it with a specific email address, a different adobe id, or a serial #. I choose the email address at which time it tells me to sign out of Adobe and sign back in. When I sign back in with my Adobe sign-in username and password, the Trial window comes up stating Try now or License this software. If I select License this Software, it requires a serial #. I don't understand why my log-in doesn't automatically see that I purchased the software and renewed back in April of 2017.

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
December 14, 2017

Acrobat doesn't have a link to Export PDF because it can do everything that Export PDF does, and much more.

You're using Reader instead of Acrobat.

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