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Emilio5E07
Participant
October 20, 2020
Answered

DOUBLE CHARGED

  • October 20, 2020
  • 1 reply
  • 599 views

I have a monthly subscription for ADOBE ACROBAT DC PRO, but it was only on October 18 that my account was debited, and today, October 20, another monthly charge was applied to me again. I need help with this problem. Thanks.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Emilio,

 

As shared that you are an Acrobat Pro DC subscriber and this is an billing issue. On public platform, we cannot discuss the user's account's and transaction details.

Kindly get in touch with our Customer Care team via Chat or Phone. Our team will help you to find out the additional charge.

  • There could be duplicate purchase
  • Or, there's a chance that your previous month's payment was skipped, that is the reason system is trying to charge twice.

It would be more clear if you'll speak to the CC team. Here's a link for support: https://helpx.adobe.com/support.html

 

Thanks,

Akanchha

 

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
October 20, 2020

Hi Emilio,

 

As shared that you are an Acrobat Pro DC subscriber and this is an billing issue. On public platform, we cannot discuss the user's account's and transaction details.

Kindly get in touch with our Customer Care team via Chat or Phone. Our team will help you to find out the additional charge.

  • There could be duplicate purchase
  • Or, there's a chance that your previous month's payment was skipped, that is the reason system is trying to charge twice.

It would be more clear if you'll speak to the CC team. Here's a link for support: https://helpx.adobe.com/support.html

 

Thanks,

Akanchha

 

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