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Participant
October 21, 2017
Question

Download by serial number for Acrobat XI

  • October 21, 2017
  • 1 reply
  • 79256 views

How can I download my Mac Acrobat XI by serial number?  (I'm continuing to get the error 16 message stating that I need to reinstall the product.)

Thank you!

1 reply

kglad
Community Expert
Community Expert
October 21, 2017

you don't need a serial number to download any adobe product.  you'll need it to activate your perpetually licensed programs (like acrobat xi):

Single user licensee downloadable installation files available:

  • Download and installation help for Adobe links

  • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

anon88888Author
Participant
October 24, 2017

Thanks for providing the links.

I redownloaded and reinstalled Mac Acrobat XI, but the same error continues.

kglad
Community Expert
Community Expert
October 24, 2017

uninstall acrobat using the uninstaller if there is any acrobat or reader versions installed.

restore permissions on both Adobe PCD folder and SLStore folder: https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

retry installing.