Downloading Acrobat Pro

Forum|Forum|3 years ago
January 15, 2023
2 replies
1093 views

Already had Creative Cloud on MacBook Pro. Trying to download Acrobat Pro. Error message:

Unable to reach Adobe servers.

Please check your firewall settings.

ensure that the time settings on your

computer are correct, then try again.

My firewall was entirely off but I turned it on with most liberal settings. Nothing.

This topic has been closed for replies.

John T Smith

Community Expert

Exactly which operating system version?

Serial number or subscription Acrobat?

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, restart your computer.

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