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Participant
October 14, 2019
Question

Drag and Drop not working after upgrading to Catalina - Acrobat Pro DC

  • October 14, 2019
  • 1 reply
  • 517 views

After upgrading to Catalina 10.015 can no longer drag a PDF into an email (or anywhere out of Acrobat) as previous.

 

The small Acrobat Icon is no longer on each PDF titlebar, which was previously the holder for drag and dropping a file.

 

Is there a fix to restore this function that anyone knows of?

    This topic has been closed for replies.

    1 reply

    Amal.
    Legend
    October 15, 2019

    Hi Squidboi,

     

    Thanks for reaching out. As described above, Drag and Drop not working after upgrading to Catalina, correct?

     

    We need some more information for a better understanding 

     

    • What is the workflow/steps you are doing to drag and drop the file? Could you please share the screenshot of the same.
    • What is the version of the Adobe Acrobat DC installed? To check the version of the application please use the help article https://helpx.adobe.com/acrobat/kb/identify-product-version.html
    • Please check any missing updates. Go to Help > Check for updates. We have a new update available please update the application to the latest version 19.21.20047 and see if that helps

     

    Let us know how it goes

     

    Regards

    Amal

    Participant
    December 13, 2019

    Is there a workaround for this?  I am having the same problem. 

    Amal.
    Legend
    December 17, 2019

    Hi there,

     

    We are sorry for the delay in response. 

     

    A new version of Adobe Acrobat/Reader DC is now available addressing this issue. Version 19.21.20058. Please update the application to the new version go to Help > Check for Updates.

     

    You may also download the patch manually from the link here (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

     

    Let us know if you still face the issue

     

    Regards

    Amal