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Participant
November 10, 2025
Question

Duplicate open doc miniatures

  • November 10, 2025
  • 2 replies
  • 173 views

I am having an issue where the open doc minatures duplicate so if I have one document open, the minatures are showing two documents. My IT has removed and re-installed Adobe numerous times and that seems to resolve the issue initially but it arrises again within 2-3 days. 

2 replies

Amal.
Community Manager
Community Manager
November 12, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble.

 

Have you started experiencing this issue recently or was it occurring earlier as well? What is the version of the Acrobat application and the OS you are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.2084X. Go to Help > Check for updates and reboot the computer once. 

 

As it is an IT-managed work computer, please ask your IT admin to log a ticket via the Admin console so that our dedicated team may look into it and assist you further.

 

~Amal

Thom Parker
Community Expert
Community Expert
November 10, 2025

Please provide screen shots. 

 

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
Participant
November 10, 2025

Please see screenshots below. 

Thom Parker
Community Expert
Community Expert
November 10, 2025

That is odd and it needs to be reported to Adobe - https://www.adobe.com/products/wishform.html

But it doesn't seem consequential.  Do you use the open doc thumbnails often?  

 

 

 

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often