E-Sign / Acrobat Pro Desktop crashes every time I try to add a signature field.
I use Adobe Pro desktop version. When I go into E-Sign and add a signature field to the document, the software freezes for a few seconds, then crashes and closes automatically. I get a pop-up error report that says “Sorry, an error has occurred. Adobe Acrobat has encountered a problem and needs to close.”
And I send an error report to Adobe (which I have done, repeatedly).
Here is what I have tried so far, that didn’t resolve the problem:
I restarted my computer.
I tried using E-Sign on different documents - every one of them crashed.
I uninstalled and re-installed the Adobe Pro desktop software from the Adobe website.
I turned off my firewall, anti-virus and similar protection.
I unchecked the box under Preferences>Signatures>Creation that says “use modern user interface for signing...”
I unchecked the box under Preferences>Security (Enhanced) that says “enable protected mode at start-up”
I cleared my browser cache.
I signed out and back into my Adobe account.
Please advise how to fix this!
The copied error report is below:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="23.0.0.202412091359_9601250" clientVersion="23.0.0.202412091359_9601250" applicationName="Adobe Acrobat" applicationVersion="26.001.21529" build="0" source="Windows-Client" crashType="Pure Function">
<time year="2026" month="5" day="15" hour="18" minute="17" second="40" timeoffset="-300" timezone="Eastern Daylight Time" crsessionduration="28"/>
<user guid="14d96907-d344-456b-8f5e-0e9cc28ca4a7"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="26200" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16108" machine="12th Gen Intel(R) Core(TM) i7-12700" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="20" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20260115000000.000000-000" driverVersion="32.0.101.7084" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_4680&SUBSYS_0AAC1028&REV_0C\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x000001DE84511500">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF859745A54" symbolname="purecall"/>
<stackStatement index="1" address="0x0000000058E83953" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="2" address="0x000000005992136B" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="3" address="0x0000000057776DF0" symbolname="DllCanUnloadNow"/>
<stackStatement index="4" address="0x0000000057771FBA" symbolname="DllCanUnloadNow"/>
<stackStatement index="5" address="0x0000000057771808" symbolname="DllCanUnloadNow"/>
<stackStatement index="6" address="0x0000000057771522" symbolname="DllCanUnloadNow"/>
<stackStatement index="7" address="0x00000000577712B7" symbolname="DllCanUnloadNow"/>
<stackStatement index="8" address="0x00000000577711F2" symbolname="DllCanUnloadNow"/>
<stackStatement index="9" address="0x0000000059A51D42" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="10" address="0x0000000059A51D9F" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="11" address="0x0000000057536D25" symbolname="DllCanUnloadNow"/>
<stackStatement index="12" address="0x0000000059A5267F" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>
<stackStatement index="13" address="0x00000000575368DE" symbolname="DllCanUnloadNow"/>
<stackStatement index="14" address="0x00007FF889FEC396" symbolname="CallWindowProcW"/>
<stackStatement index="15" address="0x00007FF889FEBC1C" symbolname="SendMessageW"/>
<stackStatement index="16" address="0x00007FF88A0222A3" symbolname="GetWindowDpiAwarenessContext"/>
<stackStatement index="17" address="0x00007FF88C125CC4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="18" address="0x00007FF889C514E4" symbolname="NtUserRedrawWindow"/>
<stackStatement index="19" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000001A24"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000001DEAEFF04D0"/>
<register name="RDI" value="0x000001DE96D65390"/>
<register name="RSP" value="0x000000BE8F36BE80"/>
<register name="RBP" value="0x000000BE8F36BFB0"/>
<register name="RIP" value="0x00007FF859745A54"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
