E-Sign Buttons stop working entirely randomly

Question

One of our users at our company reported this issue to me. The "Specify where to sign" and "More Options" buttons do nothing when clicked. I tested and confirmed. I already checked for updates and updated Reader to the latest version. I then tested and the same result. I then ran a repair of Acrobat and the result is still the same.

We were running Acrobat version 24.005.20320, then upgraded to version 24.005.20399.

Tariq Ahmad · Answer

Hi @kevinc99940689,

Sorry for the troubled experience and delayed response.

I hope you already have found an answer or solution to this issue. Ensure your copy of Acrobat is updated, to check for pending updates, launch Acrobat > Help > Check For Updates.

If the issue still persists try working on a fresh file and see if the issue persists. And would appreciate if you could share a recording of the workflow so could see what you are experiencing.

Please share the requested information so we could assist you.

~Tariq

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