E-sign document returning to old email address after signed

Question

Hi,I have changed my email to my work email on my account.  However, when I originally set up my account I used my personal email.  Now I am sending documents that need to be e-signed for work and they are sent from my work email address but the returned signed documents are still going to my personal email.  I have changed my email in adobe.  I don't know why this is still happening.  Thank you!

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that.

Contact Adobe Sign support team for the specific steps to fix the issue as the steps can vary depending on the scenarios. For more info please check the help page https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-of-adobe-sign-account-adobe-sign.html

Regards

Amal

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