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Participant
April 3, 2025
Answered

E-sign feature won't let me send documents for signature

  • April 3, 2025
  • 1 reply
  • 1304 views

Hello. Since the latest update I am now unable to send the documents I need signed away to people. I can go through all other steps such as filling in the document and adding places for signatures, but nothing happens when I click the "Send" button. 

 

I don't know what to do anymore... I haven't seen anyone else with this problem and all my systems are updated. Does anyone know what could be wrong?

Correct answer S_S

Hi @THIS IS SHORT,

 

Hope you are doing well. Sorry for the trouble with requesting signatures.

 

We were experiencing server issues with Fill & Sign's request signatures feature on the time you posted this query. 

Would you mind trying the workflow now and letting us know if the issue is resolved for you?

 

Also, if this is related to the Acrobat Desktop App, please try the same workflow on the online portal: https://adobe.ly/3Yj0dSO and share your findings for better understanding.


Regards,
Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
April 4, 2025

Hi @THIS IS SHORT,

 

Hope you are doing well. Sorry for the trouble with requesting signatures.

 

We were experiencing server issues with Fill & Sign's request signatures feature on the time you posted this query. 

Would you mind trying the workflow now and letting us know if the issue is resolved for you?

 

Also, if this is related to the Acrobat Desktop App, please try the same workflow on the online portal: https://adobe.ly/3Yj0dSO and share your findings for better understanding.


Regards,
Souvik.

Participant
April 4, 2025

Thank you, it is back to normal now. Would you kindly delete my post? Thank you.