E-Sign unavailable - says to upgrade to Pro but already have Pro

Question

I have an Acrobat Pro plan. I have tried to email a document for them to e-sign and Adobe keeps popping up saying this a Pro feature and to subscribe. Even if I click on the link to subscribe, it comes up with an error and recognises that I am trying to purchase Acrobat Pro plan when I already have Acrobat Pro plan...

This occurs on both the desktop and the web browser versions. I have logged out of browser and logged back in, but same issue. Started one week ago and prior to this everything was fine - have been Acrobat Pro plan subscriber for years.

If I cancel my subscription and re-subscribe, I will be paying the new rate. My current monthly rate is less than the advertised rate (probably due to being a subscriber for many years).

Does anyone know why Abode suddenly thinks I am not a Acrobat Pro subscriber?

creative explorer · Answer

@enhanced_care_6224 You nailed it on the head! Do not cancel your subscription! You would lose your legacy rate! I would close out of all Adobe apps on Creative Cloud Desktop and the online adobe.com. Then I would clear the web browsers (if you use more than one!), it's history, cache and cookies (make sure you select 'All Time'). Somehow, it's on a loopy glitch. Now, I would restart your whole computer.  Make sure you use the correct Adobe ID that you normally use (I have two accounts, and I have at times used the wrong ones — I even entered the wrong redemption numbers for the wrong accounts!)... hopefully, you should be in 'sync'

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