E-Signature Issue - Signature does not show

Question

Hi, I am posting for my employee who encounter issue signing documents with Acrobat Pro App.

I have deleted, and re-installed the app again, it does not work.

He used to click on E-sign and his signatures could be shown on the app and he could place it anywhere in the document. Now, clicking on E-sign, it does not do anything.

The online version works fine but is very limited as you have to place or upload document while the app he could open any document with Acrobat.

Let me know if you have any solutions on it.

Meenakshi_Negi · Answer

Hi Judy- Bauhaus,

Thank you for reaching out.

Could you please let us know if the user is trying Fill & Sign tool to add a signature or trying to add a digital signature?

Is there any field assigned for signature? Did you check if it happens with all the PDFs you try to sign?

It would be easier to understand the issue if you could share the screen recording.

Share the Acrobat and OS version numbers on the user's machine.

In the meantime, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know how it goes.

Thanks,

Meenakshi

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