E-Signatures - completed document not registering

Question

I regularly send documents out to be signed and then witnessed by separate individuals.  Adobe sends this to signatory one and when the person signs the document its automatically passed to signatory 2 and on completion the finished version is completed and filed by Adobe.  Until recently this worked seamlessly but now I am not getting a copy of the completed document and there is no record of it being filed.  I've tested it twice and it's behaving as if it's complete but no record is retiring to my Adobe account.  Grateful for advice. I've contacted the Helpdesk who could not provide any advice.  Thank you

Meenakshi_Negi · Answer

Hi denise_8059,

Thank you for reaching out.

Please confirm if you are not receiving the confirmation email or if the file does not appear under the Completed folder. If you're not receiving the emails, please check your junk or trash folder in your email account. Also, could you check if the email notification is enabled in the account? To check that, use the following steps:

- Open the Acrobat web account: https://adobe.ly/4j9hFS9

- Sign in using your Adobe Credentials.

- Click on the Profile icon and select Settings.

- In the settings window, scroll to E-signing settings and click on the button Edit Settings.

- Under Personal Preferences, select My Notifications.

For more information, refer to the following help document: https://adobe.ly/3Ep1j96.

Let us know if that helps or if you are referring to something else.

Thanks,

Meenakshi

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