Participant

Question

E-signatures not working with Adobe Pro non-profits license

Forum|Forum|4 months ago
November 10, 2025
2 replies
190 views

Hello

we have recently purchased some non-profits Adobe Pro licences using Adobe's offer here Adobe Acrobat Pro for Non-profits: Your professional document solution. it says it has 'integrated e-signature tools', so it should be there and work, but it does not. when trying to access the e-signtaures tools we get this error:

several users have had this and it doesnt matter if you use desktop app or the browser, we have tried different browsers, different networks, different Adobe accounts but we just get this error. The cloud services are all working according to the status page.

all our users have brand new licenses and have e-signing showing on the account:

can someone please help with this?

thanks

Mark

Security digital signatures and esignatures

Meenakshi_Negi

Legend

Hey Markdwtuk,

We checked that email as well. It is also currently inactive.

Once you reach out to the support team, please share all the user accounts on which you experience this issue. They will help with the correct information.

Thanks,

Meenakshi

creative explorer

Community Expert

@Markdwtuk While the general Adobe Status page may show "Document Cloud" as functional, the e-signature feature relies on a very specific backend component: Adobe Sign Services. Maybe the services could be undergoing a temporary, unscheduled maintenance that has not been fully communicated when you tried earlier today.

Because of the error message, 'E-signing services are temporarily unavailable. Please try again later' , continue to check the status page, but also look specifically for issues related to Adobe Sign or Document Cloud Services if the status page offers a more granular view. Unfortunately, the only action here is to wait and try again later.

m

Meenakshi_Negi

Legend

Hi Markdwtuk,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address provided on this community page. The account shows as inactive.

Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4oL5DAO.

Please don't hesitate to let us know if you need help.

Thanks,

Meenakshi

M

MarkdwtukAuthor

Participant

thanks @Meenakshi Negi . Are you able to set my account to active please? We have several work accounts that have this issue and they would need to be activated.

thanks

Mark

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded