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J
JoannaM
Participant
August 15, 2025
Answered

E-signing services are temporarily unavailable. Please try again later.

  • August 15, 2025
  • 1 reply
  • 1516 views

Hey, Im trying to request e-signitures but keep getting the error : E-signing services are temporarily unavailable. Please try again later.

 

My device is connected to a network with ethernet, I've also tried on different devices that have never used adobe before, and i still get the error message,  all of them have a stable internet connection. There are no outages reported in the entire country, I've tried signing in and out again, re-installing all adobe services.

 

Maybe something account related? My plan is for Acrobat Pro.

 

Anyone got any other ideas or possible solutions to get E-singing working for me again? 

 

Thanks in advance for any responses.

Correct answer Meenakshi_Negi

Hi JoannaM,

 

Thank you for the information, and sorry about the trouble caused.

 

We checked your account using the email address you used to sign in to the community. The account is inactive, which might be why you get the error message. Only the Acrobat Sign support team can help with this.

 

As you have a paid subscription, the Acrobat Sign support team will help you to reactivate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/45PLLoe. 

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

 

1 reply

T
Tariq Dar
Legend
August 15, 2025

Hi @13480208,

 

Sorry for the troubled experience. And thanks for reaching out. 

You can check the real-time status of our services here: https://adobe.ly/45PXDI5


If you have restricted network, you can check this article: https://adobe.ly/412N5ms to configure ports. Or ask your IT to check this out if you are office network managed by IT.

 

Alternatively you can try using your personal network on your phone to log in to Adobe Sign: https://adobe.ly/4mAX9vL;

 

Let us know how it works.



Best regards,
Tariq | Adobe Community Team

J
JoannaM Author
Participant
August 18, 2025

Hey @Tariq Ahmad 

Appericate the fast response, Hope you had a good weekend.

 

I gave the mobile network a try but i am still reciveving the same error when disconnected from our network and only using mobile data, Im doubtful its anything on the network side as we have used adobe services before we re-subscribed and had no issues, We did change licenses from VIP to personal though, Not sure if that could of caused any issues? 

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
August 25, 2025

Hi JoannaM,

 

Thank you for the information, and sorry about the trouble caused.

 

We checked your account using the email address you used to sign in to the community. The account is inactive, which might be why you get the error message. Only the Acrobat Sign support team can help with this.

 

As you have a paid subscription, the Acrobat Sign support team will help you to reactivate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/45PLLoe. 

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

 

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