Early termination fee for cancelling annual subscription.
I am a stressed, broke, and burned out college strudent. I signed up for the 1 month free trial of acrobat to help me with a final project, and then forgot to unsubscribe because of how much I had going on. I then get a notification from paypal that I made a payment to adobe, so I knew I had been silly and forgotten to cancel my subscription. I wasn't super stressed because when I was signing up the subscription was worded as if it was a MONTH TO MONTH charge, so if I forgot to unsubscribe (which I have done with services in the past) I would be safe. Unfortunently it turns out that it is a yearly subscription that is charged monthly.
I've seen a bunch of other posts bout this, so I now I'm not the only person who has made this mistake. I've also seen some responses to those posts talking about how it is our responsibility to read everything before we subscribe to something. That is a valid point, but given the amount of people talking about this it is clearly a problem that should be adressed. It should be made more clear when subscribing that it is an annual subsciption and you will be charged a cancellation fee.
I don't care if they technically told me this in the agreement, that no one reads, when signing up. [Moderator: inappropriate comment has been removed]. It is 2024, and nearly everything is a subscription now; this is a sad reality which I hate, but if we are going to live in a subscription only world you think that the LEAST companies could do for us is offer us the courtesy of being abbble to canel when we want to without being punished.
I never write reviews for things, but this pushed my buttons in a waay that no product has in a very long time.
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