Edge browser locks when opening a pdf

Forum|Forum|1 year ago
March 24, 2025
1 reply
788 views

I'm using Acrobat Pro 2023 in conjunction with MS Edge to open pdf files on a webpage. The Edge browser locks up when I attempt to open the PDF and the PDF does not open. In Adobe Prefernces I tried turning off Potected View and that resolved the issue. I'm concerned that this method may pose a security risk. Is there somehting else I can try to resolve this?

Thanks

T

Tariq Dar

Legend

Hi @Mark37089159nlcm,

Thank you for reaching out with your question.

Are you using the Acrobat extension for Edge: https://adobe.ly/4iG0FTx? If not, how are you opening PDF files in Edge? We need a detailed description of your workflow. If it involves Acrobat, then the Acrobat engineering team will address it. However, if you are directly opening a PDF file without the Acrobat Edge extension, we will need to discuss this with Microsoft.

Let us know if you have further questions.

~Tariq

M

Mark37089159nlcmAuthor

Participant

Tariq, Yes I have the Acrobat extension for edge selected.

Below is the web page where the PDFs are selected. The c0001- 10_2024-12-31_Transmittal_01p PDF at the botttom of the screen print is one of the ones I've been testing with.

If I leave the default Preferences setting to "Files from potentially unsafe locations" selected then the PDFs will not open. However if I change the selection to "Off" the PDFs do open. I'm concerned that leaving it in the "Off" selection will create a security risk.

M

Mark37089159nlcmAuthor

Participant

I added a the website to the Priveleged Locations and that seems to have resolved the issue. I also left the Files from potentially unsafe loacations selected for added security.

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