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Natalee276810049bmy
Participant
December 23, 2022
Question

Edit

  • December 23, 2022
  • 2 replies
  • 529 views

I have a subscription that I pay $69.99 for one year and it is not expired but for some reason I cannot edit a file and I need to use it ASAP. Thanks.

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2 replies

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
December 23, 2022

Hi,

Can you explain if you have an error message, some tools grayed out...

A screenshot would help us understand your issue better

T
Test Screen Name
Legend
December 23, 2022

Please give the full name of the subscription, as shown in your Adobe account details. (It will show under "Plans"). Adobe have many subscriptions, so we need to know what you are trying to use.

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