Edit/Tools Buttons Do Nothing Acrobat Pro Web

Question

Hi,Multiple users in my office are unable to use the ‘Edit’ or ‘Tools’ button in Acrobat Pro web version. We are unable to edit text font sizes, organize pages, or do much of anything aside from adding text to the PDFs.  For additional background, I’ve tried editing the same PDFs I’ve edited in the past with no success whatsoever. This isn’t a password protected or locked PDF that I’m trying to edit.

AnandSri · Answer

Hello ​@FrostyVendettaI hope you are doing well, and thank you for reaching out.In addition to what our community product expert has already shared, please try these suggestions:Confirm the license under account.adobe.com for the users.Sign out/in of Acrobat WebTest in Chrome Incognito, or private mode of any other browserTry the same file in Desktop Acrobat ProConnect to a different network typeAlso, please note thatAcrobat on the web supports:Adding and editing basic textAdding comments and annotationsOrganize Pages actions (reorder, rotate, delete) when supported for the file and planSee this article for more information:https://helpx.adobe.com/acrobat/web.htmlLet us know how it goes.Regards,Anand Sri.

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