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Question

When i open Acrobat it hangs after 2 seconds.

Event log says:

Das Programm Acrobat.exe Version 20.9.20063.54258 hat die Interaktion mit Windows beendet und wurde geschlossen. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.
Prozess-ID: 2e7c
Startzeit: 01d629d4d7418a62
Beendigungszeit: 4294967295
Anwendungspfad: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Bericht-ID: 4a51083c-1155-417b-aa51-001fb5d52b0c
Vollständiger Name des fehlerhaften Pakets:
Relative Anwendungs-ID des fehlerhaften Pakets:
Absturztyp: Top level window is idle

But there is nothing to check.

Windows 10 1909

All updates installed

I did a repair install

I reinstalled Acrobat DC

I reinstalled Creatvice Cloud + Acrobat

Nothing works

Priyanja · Answer

Hi ,

Thanks for reporting the issue. We apolize that you are facing this issue. Can you please share the following information so that our team can debug this issue :
1. Snapshot of the Acrobat process during hang state
2. Crash dumps of the Acrobat process
Steps for collecting dumps are shared at : https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html#CollectinglogswhenAcrobatReaderDCcrashesinWindows .

You can share the dumps using Adobe Share or Dropbox and post the link with us.

Regards,
Priyanka Jain

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